MetroNet is a telecommunications company that provides internet, phone and TV services. The large scale project of laying out their fiber optic network across Lexington means construction all around the Cumberland Hill neighborhood. This page is to help pass along information from both the company and the Lexington office in charge of overseeing MetroNet’s city-wide implementation. CHNA received the following from MetroNet on June 14th, 2019:
Hello Cumberland Hill Neighborhood,
MetroNet has completed construction of our network in several locations in Lexington with many other areas slated for release of service in the coming months. I recently met with Kathy Plomin to discuss ways to enhance communications between residents and MetroNet as we continue to construct our network. I am reaching out to provide important information about the construction process along with resources for residents to utilize to get a better understanding of what to expect.
PDF 1 details the most frequently asked questions we receive regarding construction.
PDF 2 is a brief explanation of the current construction plan, and contains links to informative videos and our dedicated construction website, where residents can ask questions or detail concerns under the ASK QUESTIONS tab.
MetroNet promises to answer all inquiries and address any concerns within one business day. Additionally, the CONSTRUCTION AREAS tab on the website allows residents to input a specific address to determine if their area is completed, pending, or underway.
One last thing – MetroNet is a social bunch! We actively monitor both Facebook and Twitter to provide customer support and publish helpful content, fun contests and more. We also have an informative YouTube channel with educational videos and tutorials. Make sure to subscribe to receive notifications when new videos are posted.